Before you arrive, we ensure your apartment is fully prepared and move-in ready. Our team completes a comprehensive maintenance inspection, takes care of any necessary repairs and completes a thorough cleaning. To guarantee the highest quality standards, each home also undergoes a final walkthrough so everything is perfect when you step through the door.
Yes. We have a professional and dedicated maintenance team available during regular office hours. For added peace of mind, we also offer 24-hour emergency services for urgent situations.
Residents can submit work orders 24/7 through the Resident Portal or Resident Experience App, or visit the leasing office during business hours to speak with our team directly. For emergency maintenance, please call the emergency maintenance number and follow the prompts to reach the on-call maintenance team.
Maintenance requests can be submitted online through the Resident Portal or Resident Experience App for convenience. Emergency issues are addressed immediately, while standard requests are completed in the order they are received to ensure timely and efficient service.
No, you do not need to be home for maintenance work to be completed. With your permission, our team can perform services during normal business hours using authorized access. If you prefer to be present, simply let us know and we’ll schedule an appointment at a time that works best for you.
Locked out? Don’t worry—we’ve got you covered! If your lock isn’t working properly, just call our emergency maintenance line and a technician will be on the way to help. Misplaced your key? During office hours, stop by the leasing office and we’ll be happy to provide a replacement key for a small fee. After hours, a local locksmith can assist you.
Absolutely! We want you to feel at home and make your space your own. You’re welcome to decorate as long as it doesn’t cause permanent damage. For example, using removable hooks or strips instead of nails is a great option. If you’re planning something bigger, like painting, please check with the office first to ensure everything is approved. Please note that your home must be returned to its original condition at move-out to avoid any additional charges.
Our pool is open from 12:00 PM to 8:00 PM, Tuesday through Sunday for your enjoyment. Please note: we’re closed on Mondays for cleaning—except on holidays, when the fun continues!
We offer a variety of parking options to fit your lifestyle, including complimentary parking and paid reserved spaces.
Yes! Our community is pet-friendly. Some breed restrictions do apply, so please contact our office for full details and guidelines.
There is a monthly pet fee per pet. We charge a one time pet fee per pet and each pet is required to have a pet profile through Our Pet Policy. For more information, please contact our office.
Pet restrictions may apply based on breed or weight. For the most up-to-date guidelines and approval requirements, please contact our management office—we’re happy to provide details and help ensure your pet is welcome in our community!
Our apartment homes come fully equipped with all stainless steel appliances, including: Refrigerator, Stove/Oven, Microwave, Dishwasher, Garbage Disposal, Washer & Dryer in select units. Everything you need for a modern, comfortable living experience is ready for you!
We do not offer furnished apartment homes at this time. However, our spacious floorplans provide a great blank canvas for you to make the space your own. If you need recommendations for local or national furniture rental companies, we’re happy to help!
We do not offer short‑term lease options at this time. All of our lease terms are standard length to provide consistency and stability for our residents. If you have specific timing needs, we’re happy to discuss available options and help find the best fit for you.
Corporate housing options may be available upon request. Contact our leasing office for more details.
Packages are delivered to our secure package locker system, allowing you to pick up your deliveries at your convenience. Once your package arrives, you’ll receive a notification with instructions for easy retrieval.
Our fitness center is open 24 hours a day exclusively for resident use, so you can work out whenever it’s most convenient for you.
Applications are typically processed within 48–72 hours once all required documents have been submitted for screening. We’ll keep you updated throughout the process and notify you as soon as your application is approved!
You can pay your rent online through the resident portal or mobile app. Simply log in, choose your payment method (bank account or card - may include a convenience fee), and submit your payment. You can also set up automatic payments for convenience.
Yes. Renter’s insurance is required for all residents. Proof of coverage must be provided prior to move-in and maintained throughout your lease term. If you need assistance selecting a policy or submitting documentation, our team is happy to help.
Enjoy hassle-free utilities! Electricity and gas are set up and paid directly by residents, while water and sewer are conveniently sub metered—no separate account needed. The property covers the initial cost and simply rebills residents on the 1st of each month for easy budgeting
Our community works with Xfinity for on-site internet and cable services.
Subletting is not permitted. However, if you would like to add another person to your lease, you are welcome to contact the Leasing Office, and we’ll be happy to walk you through the application and approval process.
Yes. The community is located near multiple Ride On bus routes available at the Germantown Transit Center, which provides service on Routes 55, 61, 74, 75, 83, 97, 98, and 100.
Routes & schedules: https://www.montgomerycountymd.gov/DOT-Transit/routesandschedules/
Residents also have convenient access to the Germantown MARC Station on the Brunswick Line, offering commuter rail service to Washington, D.C. and surrounding areas.
MARC Brunswick Line schedule: https://www.mta.maryland.gov/schedule/brunswick
General transit information: https://moovitapp.com
The community is served by Montgomery County Public Schools (MCPS). The assigned schools are:
Lake Seneca Elementary School
Martin Luther King Jr. Middle School
Seneca Valley High School
You can learn more about MCPS or verify school assignments by visiting the district’s website: https://www.montgomeryschoolsmd.org
Yes! Our community makes going green easy with convenient on-site EV charging stations, so you can power up your electric vehicle right at home.
Yes! We offer convenient on-site storage units to give you extra space when you need it. Contact us anytime for details on pricing and availability.
Yes! We gladly accept guarantors to make the leasing process easier for you. For details on rental criteria and qualifications, our friendly leasing team is here to help.
We love welcoming your guests! They’re free to park on-site, and vehicles won’t be subject to towing until after midnight. For overnight stays, simply grab a visitor parking pass—just per week, available for up to two weeks. Easy and convenient!
